Privacy Policy

At AC Silver we are committed to maintaining your privacy.

We operate a policy devoted to strict customer confidentiality at all times.

The company is registered under the Data Protection Acts 1984 and subsequently 1998. Our Privacy Policy statement is given below. If we make any changes to this policy, we will immediately notify you by updating this statement on our websites.

Information Collected

Any information collected by AC Silver is collected and processed in accordance with the UK's current Data Protection Acts.

AC Silver collects information via an online feedback form, through e-mail, fax and post. We may ask for your name, address, telephone number, fax number and e-mail address and/or any additional information sent voluntarily.

How Do We Use The Information We Have?

AC Silver collects information for the purposes of :-

• Supplying information about its products or services when requested.

• Answering any questions or queries raised.

• Fulfilling any orders requested.

• Providing all customers with a first class, confidential and effective service.

We may also use the information to keep you informed by post, e-mail or other available channels of services, products, promotions, special offers or general information only in relation to AC Silver.

We may sometimes use the information we collect to let you know about important functionality changes to our web site.

If you prefer us not to provide you with any of this information at any future date, please contact us and advise us that you no longer wish to receive this information.

Disclosing The Information We Have

Customer information is always treated as strictly confidential and is never passed or disclosed to any third party without the expressed permission of the customer except as required by law.

Security Of Held Information

We aim to comply with the standards, procedures and requirements laid down in the UK Data Protections Acts 1984 and 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.

We take all reasonable precautions to protect all personal data users may input via our websites, however, we cannot be responsible for and therefore exclude for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.

Removing Your Details

You may at any time have your details removed from our database. Simply email us and advise us that you want your details removing and this will be carried out as soon as possible after the request.

Customer Information

By registering via our website, you consent to the information you give us being processed for any of the purposes we have explained above except where we have received your email message through the Contact Us form.

Cookies

Temporary cookies from the website may be created whilst a customer is using the site to save you repeatedly entering duplicate data such as address information. These temporary cookies are not used for any other reason and are deleted once you leave our site.

Security Policy

Payment Options

Whether purchasing online, via email or over the phone, you may rest assured your details are totally secure.

Online Payments

PayPoint

At AC Silver, transactions are processed via PayPoint.net, an internet service provider (previously Metacharge and SECPay).

PayPoint provides a highly secure payment platform and FraudGuard, one of the most advanced online fraud management systems on the market.

PayPoint is certified to the highest level of the Payment Card Industry Data Security Standard (PCI DSS), offering all hosted customers compliance by default.

PayPal

PayPal is accepted at thousands of websites, from leading brands to small independent retailers.

PayPal hides your financial details so you don't have to share them online. We also protect your purchases so just in case there's a problem, you can get your money back. Terms and conditions apply

With online payments your credit card information is fed directly to PayPoint and Pay Pal; no members of the AC Silver staff have access to your credit card information.

Payment via telephone, fax or email

Personal details, once used to process a transaction, are immediately destroyed.

Your details are NEVER shared with any third party.

The only details retained with your consent are your name and address/ email address (see Terms and Conditions).