1.1 "AC Silver Unlimited" - AC Silver 35b St Georges Terrace, Jesmond, Newcastle Upon Tyne, Tyne and Wear, UK NE2 2SU
1.2 "The Client or Customer" is any person, firm or company who visits and uses information from The Website.
1.3 "The Web site" is the Internet page or Internet pages published by AC Silver or any other party on its behalf in the course of its business practices.
2.1 Unless otherwise stated, all contents of The Website are copyright AC Silver Unlimited.
2.2 Any use or reproduction of any contents of The Website and logos, trademarks, slogans, screenshots, images, videos, copyrighted designs or other brand features must be expressly permitted by AC Silver, in writing.
2.3 You may use information for your own use but may not copy, reproduce or sell the information without the expressed written permission of AC Silver.
3. Changes To The Terms And Conditions Of The Website
3.1 AC Silver Unlimited or their agent may at times revise these Terms and Conditions by updating this document on The Website. Be advised that you are bound by any such updates and should therefore periodically visit our Terms and Conditions to review any updates by which you are bound.
5. Information Collected
5.1 Any information collected by AC Silver is collected and processed in accordance with the UK's current Data Protection Acts. AC Silver Unlimited collects information via an online feedback form, through e-mail, fax and post. We may ask for your name, address, telephone number, fax number and e-mail address and/or any additional information sent voluntarily.
5.2 How Do We Use The Information We Have?
AC Silver Unlimited collects information for the purposes of -
Supplying information about its products or services when requested.
Answering any questions or queries raised.
Fulfilling any orders requested.
Providing all customers with a first class, confidential and effective service.
We may also use the information to keep you informed by post, e-mail or other available channels of services, products, promotions, special offers or general information only in relation to AC Silver.
We may sometimes use the information we collect to let you know about important functionality changes to our web site.
If you prefer us not to provide you with any of this information at any future date, please contact us and advise us that you no longer wish to receive this information.
5.3 Disclosing The Information We Have
Customer information is always treated as strictly confidential and is never passed or disclosed to any third party without the expressed permission of the customer except as required by law.
5.4 Security Of Information We Hold
We aim to comply with the standards, procedures and requirements laid down in the UK Data Protections Acts 1984 and 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We take all reasonable precautions to protect all personal data users may input via our websites, however, we cannot be responsible for and therefore exclude for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.
5.5 Removing Your Details
You may at any time have your details removed from our database. Simply email us and advise us that you want your details removing. We will then ensure that your details are removed as soon as possible.
5.6 Customer Information
By registering via our website, you consent to the information you give us being processed for any of the purposes we have explained above except where we have received your email message through the Contact Us form.
Temporary cookies from the website may be created whilst a customer is using the site to save you repeatedly entering duplicate data such as address information.
These temporary cookies are not used for any other reason and are deleted once you leave our site.
1.1 "The Client or Customer" is any person, firm or company whom visits and uses information from The Web site.
1.2 "The Web site" is the Internet page or Internet pages published by AC Silver Unlimited or any other party on its behalf in the course of its business practices.
2. Information And Access To The Website
2.1 AC Silver Unlimited makes every reasonable effort to ensure that the information The Web site contains is as accurate and as up to date as possible. AC Silver Unlimited accepts no responsibility for any loss or inconvenience occasioned to any person acting or refraining from acting as a result of information given or for any errors or omissions contained within The Web site.
2.2 No warranty is given that the information is suitable for any purpose whatsoever.
2.3 AC Silver Unlimited nor its agent nor any other party involved in the construction or publishing or delivery of The Web site is liable for any direct, incidental, indirect, or punitive damages arising out of access to or use of The Web site.
3. Links From The Website
3.1 AC Silver Unlimited makes every effort to ensure that any links from The Web site contains material and information that is suitable for Internet use. AC Silver Unlimited is not responsible for any unlawful material contained upon any web site with a link to and/or from The Web site. AC Silver Unlimited accept no responsibility for any loss or inconvenience occasioned to any person acting or refraining from acting as a result of information given or for any errors or omissions contained within web sites linked directly to the Web site.
4. Computer Viruses
4.1 Computer viruses can be transmitted by accessing web sites and while AC Silver makes every effort to ensure The Web site is virus-free it does not accept any liability whatsoever for any damage caused to computer equipment or other property by any virus transmitted by The Web site.
5. Web Site Content
5.1 All parts of the AC Silver Unlimited logo and the images contained within the Web site may not be downloaded, copied or forwarded in whole or in part without the express written permission of AC Silver Unlimited. In the event of any unauthorised downloading, copying or forwarding, you will be required to indemnify AC Silver Unlimited against any claim for loss or damages caused by any viruses or otherwise.
6.1 AC Silver Unlimited or its agent may at times revise these Terms and Conditions by updating this document on The Web site. Be advised that you are bound by any such updates and should therefore periodically visit our Terms and Conditions to review any updates by which you are bound.
7. Buying online
7.1 All Products are sold subject to the Terms and Conditions. Certain words and phrases have special meanings when used in these Terms and Conditions - these words and phrases are defined in the section towards the end of these Terms and Conditions.
7.2 Basis of Sale - Once you click on "Check Out" on the "Shopping Cart Page" you will be directed through the sales process. Only by clicking "Complete Purchase" you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase. All orders will be subject to these conditions.
If your order is accepted, you will be notified of this soon after you submit your order by clicking "Complete Purchase". As the confirmation is sent to you automatically, an error may have been made of which we are not aware despite our best efforts.
Because of this, we retain the right to cancel the order as set out under the "Cancellation" heading.
7.3 Acceptance of Order - Your order becomes binding as soon as we have accepted it, subject to your rights of cancellation.
Your order will be accepted as soon as we have confirmed your order. Our acceptance of your order is conditional on the availability of the Products you have ordered. If any of the Products you have ordered are unavailable, or should events occur beyond our reasonable control, we reserve the right to cancel your order. In such circumstances we shall let you know as soon as possible.
7.4 Prices - Every effort is made to ensure that the prices shown are correct at the time of publication including VAT where applicable. If an error has been made, we or you may cancel the order in relation to some or all of the Goods as indicated under "Cancellation".
The price for the Products you order will be confirmed to you when or soon after you place your order.
All prices are in £ Sterling and include VAT (where applicable) but exclude delivery charges where they apply.
7.5 Payment Methods - You may pay by Credit Card*, Debit Card, Direct Bank Transfer/Money Wire, cash or by cheque/travellers cheque made payable to AC Silver Unlimited.
*see Purchase/Purchase information
7.6 Errors - Every effort is made to ensure that all the information provided on the AC Silver Unlimited website is correct at the time of going online.
7.7 Security – The AC Silver Unlimited website uses industry standard security methods to ensure that all the personal details you give us are not misused or shared with other parties. We do not store any of your financial details, so you will need to key this information in each time you place an order.
The purchase area of our site is secure. We utilise industry standard technology and a secure third party payment gateway to guarantee a safe and secure shopping environment. All sensitive information such as credit card details, name, address, is encrypted by the payment gateway system. This means that information passed between your computer and our payment gateway cannot be read even in the unlikely event it is intercepted by someone else.
7.8 General - No order is binding on you or AC Silver Unlimited until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service, or with our carriers, or on payment in full of the price of the Goods and any delivery charge, whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.
If any provision contained in these Terms and Conditions is considered by any court or regulatory authority to be unfair, invalid or unenforceable, that provision will be considered deleted from these Terms and Conditions without affecting the other provisions.
The law of England and Wales governs these Terms and Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms and Conditions apply if you are dealing with us as a consumer. If you have any queries or complaints about our Products or these Terms and Conditions, please contact AC Silver Unlimited.
8. Returns Policy
8.1 You shall send back the goods or hand them over to us at the address below without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
You shall send back the goods or hand them over to us at the address below without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us.
AC Silver Unlimited
35b St Georges Terrace
Newcastle Upon Tyne
Tyne and Wear
Tel: +44 (0) 191 240 2645
Fax: +44 (0) 191 240 2647
You will have to bear the direct cost of returning the goods.
If required AC Silver Unlimited can arrange free collection from UK addresses, alternatively you will be responsible for the cost of the return postage and ensuring that we receive the goods in the above condition. We recommend using a signed for, insured delivery method such as UPS (www.ups.com), FedEx (www.FedEx.com) or similar.
For international returns; where applicable and charged by HM Revenue & Customs, any duty and tax will be deducted from a refund given.
Please read our full returns policy here
9.1 Right to cancel - You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Please read our full cancellation policy and process here
10.1 Dispatch Time:
All items are condition checked prior to packaging.
Dispatch is normally on the next working day.
FREE OF CHARGE to all customers.
Purchases will be sent via Royal Mail First Class Recorded, Royal Mail Special Delivery, Royal Mail International Signed For, FedEx or UPS.
Insurance cover is provided FREE OF CHARGE for items up to the value of £30,000.
All items are fully insured and sent at the risk of AC Silver Unlimited.
Delivery times may vary depending on location.
UK: Approx. 2-3 working days.
Worldwide: Approx. 5-7 working days.
In these Conditions:
'Goods' means the goods in your shopping basket at the time of ordering. It includes any service that comes with any goods.
'Cancellation Period' means the period of eight days from the date of receipt of goods ordered by Distance Communication during which you are entitled to cancel your purchase order.
'Distance Communication' means purchases exclusively made via telephone, fax, mail order and/or the AC Silver Unlimited website.
'Product or Products' means AC Silver Unlimited goods.
‘we', 'us', 'our' means AC Silver Unlimited.
'you', 'your' means one of our customers.
Web security is rarely out of the press today. That's a measure of how important the Internet is to businesses and customers and there's a real sense that the simplicity and convenience of online shopping is not being enjoyed for fears about this security. Our view is simple. We use universally recognised technology and as web security technology evolves so in turn AC Silver Unlimited will continue to develop itself in line with these trends.