enquiries@acsilver.co.uk +44 (0) 191 240 2645
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 FREE DELIVERY  NATIONAL & INTERNATIONAL  FULLY INSURED
Diamond Engagement Ring Engagement
Rings

Frequently Asked Questions


What payment methods are accepted?


Payment may be made securely online using Debit or Credit Card. Currently we don't accept American Express.

(Your credit card information is fed directly to Pay Pal and is therefore completely secure).

If you prefer to complete your transaction over the phone, you may call the AC Silver UK store +44 (0) 191 2402645.

Direct bank transfer, money wire and UK drawn cheques are also acceptable.


Can I reserve an item?


Items can be reserved for 7 days with no obligation. To extend the reservation we would require a non-refundable 10% deposit; this will determine the item as sold and we would dispatch the piece upon receipt of the remaining balance.


Can I cancel an order once received?


Read our returns and cancellation policy for online and telephone purchases


Can an item be paid for over several months?


A layaway scheme is a possible option. The process is comprised of a non-refundable deposit and regular payment instalments; the piece will be dispatched upon completion of the balance amount.

Rates and timescales are agreed on an item by item basis, through personal communication with Andrew Campbell either by email andrew.campbell@acsilver.co.uk or phone +44 (0) 191 240 2645.


Does AC Silver buy silver from private sellers?


Andrew Campbell only buys high quality items.

If you have a specific item you wish to sell, the preferred method of contact is via email to sell@acsilver.co.uk. You need to attach images, including clear images of all the hallmarks, and your asking price. We cannot consider items unless you provide an asking price.


If I purchase an item and wish to return it, what do I do?


Read our returns and cancellation policy for online and telephone purchases



What are your postage costs?


We offer free international and national fully insured postage.


Do you deliver abroad?


AC Silver is happy to provide a worldwide delivery service.


How long will it take to deliver my item(s)?


UK deliveries are via Royal Mail Special Delivery or FedEx who provide next day, signed for, delivery before 1pm or 12 midday respectively.

International shipments are via Royal Mail Parcel Force or DHL. A tracking number is always provided allowing both Andrew Campbell and the customer to monitor an item’s progress, ensuring a prompt and safe delivery. If assistance is required, any issues regarding delivery will be personally dealt with by a member of the AC Silver staff.

All items are fully insured during transit, and are the responsibility of AC Silver until received by the customer.


Estimated delivery times:

UK: Approx. 2-3 working days

Worldwide: Approx. 5-7 working days


What are your shop hours?


10am – 5pm (GMT/BST)

Monday - Saturday


What is an Insurance Valuation?


The complimentary insurance valuation provided by AC Silver is an informative document which provides a clear description, images and a replacement value for the item purchased.

This document may be used for insurance and reference purposes.

AC Silver provides this as a free service.


What is the difference between antique, vintage and contemporary?


The definition of an ‘antique’ is an item that is a hundred years old or more. It is acceptable however, for the term ‘antique’ to be used for an item manufactured before 1940.

‘Vintage’ items are items manufactured between 1940 - 1994, and ‘contemporary’ items are those produced from 1995, up to the present day.


Can a ring be sized? How much do you charge for ring re-sizing?


Resize is dependent on the ring style/setting, and the degree of alteration requested.

Any ring resize is free of charge.


What is the gift wrap service?


AC Silver is happy to provide a complementary gift wrap service where items purchased are presented in an elegant silk wrap, in either a ribbon tied AC Silver bag or ribbon bound silver box.


What is the difference between sterling silver and silver plate?


Sterling silver is colloquially known as ‘solid silver’.

The sterling silver standard has a minimum millesimal fineness of 925. (Millesimal fineness is the system denoting the purity of silver, gold and platinum alloys by parts per thousand of pure metal by mass in the alloy).

Silver plate is a fine coating of silver over a base alloy such as nickel e.g. EPNS electroplated nickel silver.

Sterling silver is denoted by the appropriate hallmark, which in England is the lion passant and in Scotland, the lion rampant. Read further information about British sterling silver hallmarks.


Does the price shown include VAT (Value Added Tax)?


All items offered for sale are sold on the antique or second hand margin scheme, so no VAT is charged/added to/included in the price.


What does the watch guarantee cover?


The majority of watch movements, where stated, have been professionally cleaned and serviced.

If necessary AC Silver is happy to assist with any repair query in the future, although as these items are either antique or vintage, replaceable parts cannot be guaranteed.


What is your diamond guarantee?


AC Silver offers a complimentary service to help you care for any item of diamond jewellery purchased.

The 10 year Diamond Guarantee provides a free annual clean, claw and setting check to ensure every item of AC Silver jewellery looks at its very best all year round.


What is the independent diamond grading report card/certificate?


The vast majority of jewellery pieces purchased from AC Silver are supplied with a complimentary independent diamond grading certificate, or an independent diamond/ gemstone grading report card.

The reports are provided by the Independent Diamond Grading Laboratory based in Leeds, West Yorkshire, England, GB.

The independent gemmologist providing the grading is Stephen Chung, a Fellow of the Gemmological Association of Great Britain (FGA) and recipient - Gemmological Institute of America (GIA) Diamonds and Diamond Grading Certificate.


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Andrew Campbell started trading in antiques during the 1970s. Initially, Andrew lived in the South of England, travelling the country, searching for items of silver to buy. Andrew sold these items at various London markets and antique fairs. Over time, and through selling at a range of venues, Andrew built up a large and diverse customer base from private buyers to national and international trade customers.
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